1) How do I STOP the service?
There are three ways to stop the service:
1: Via text/sms: You can opt-out at any time by sending 'STOP' to 19900222. You will be unsubscribed immediately.
2: Via e-mail: You can send an e-mail containing the phone number that needs to be unsubscribed to [email protected] You will be unsubscribed within 24 hours (between business hours, otherwise on Monday after the weekend).
3: Via telephone help line: customers can call the live help line number 1800687056 (toll free, live agent avalable during business hours, IVR service available 24/7). The customer will be unsubscribed within 24 hours (on business days).
2) How do I subscribe to the service?
You can only subscribe to our service by completing the following stages. NOTE that you cannot subscribe to our service if you do not complete the full stages.
(Stage 1) You must encounter our online advertisement and in some advertisements you are required to answer a question on the advertisement or play a game.
(Stage 2) Once you completed stage 1, you must enter a valid AU number.
(Stage 3) You receive a free message (SMS) which contains a request of confirmation and at the same time you will encounter our online advertisement displaying the confirmation path (by sending a keyword to a shortcode).
(Stage 4) You must send a correct keyword to the promoted Short Code.
(Stage 5) Once you send the correct keyword to the promoted Short Code, you are subscribed to our ZigZagFone service and receive a free message with necessary information followed with digital content downloads at premium rate.
3) What are the costs of the service?
The costs of the ZigZagFone subscription service are $13.20 per week, $6.60 per message + $6.60 to join, 2 messages per week received from 19900222. Sent text messages are charged at standard operator fees ($0.25/message sent). Data fees may apply).
4) How many messages will I receive?
The service consists of 2 (two) premium text messages sent to you every week. Each message contains a URL to our mobile content database, where you can download content for your mobile phone.
6) I did not know this was a subscription service?
All advertisement material clearly states that this concerns a subscription service. Furthermore, after subscribing the customer receives a free of charge information message stating the costs of the service, frequency, information on how to opt-out and a website address for more information on the service.
7) I did not subscribe to this service, why am I receiving messages?
We do not send any charged messages to a mobile phone number if the number is not subscribed to one of our services. Maybe you do not remember subscribing. Be careful when lending your mobile phone to people. The subscription is only activated when you have initiated it.
We understand this is an unpleasant situation. To unsubscribe your child from our service directly, send a text message stating 'STOP' to 19900222. For other methods of unsubscription, see FAQ 1. Our website clearly states multiple times that our services are for contestants of 18 years and older only. When a contestant is below the age of 18, parental approval is necessary to use our services. We are not liable for subscriptions of minors without parental approval. Our services operate according to the Australian Communications Alliance Mobile Premium Services and other applicable Australian laws and regulations.
ZigZagFone does not send out emails. Our affiliate networks refer to our products in their promotional material, which are distributed through various mediums including email.
If you have signed up with such a network to receive promotional material via email, you could therefore receive a ZigZagFone offer.
If you do not wish to receive these emails, you should contact the sender of the email and state your request. In most cases, there will be an 'unsubscription' button within these emails that will allow you to block further communication from a particular party. Alternatively, you can block the sender of this email with a function within your own email application (Hotmail, Outlook, Gmail etc).
Some computer software is offered free of charge and comes with integrated advertising.
Such advertising allow the software developers to offer the software for free, and can be present in many applications including download accelerators, weather forecast tools, and music download applications.
Our affiliate networks can promote ZigZagFone services via these applications, which will appear as a pop-up in screen.
Also, some websites generate their own pop-ups. Most of the time, this is done to enable them to continue to offer their products/information free of charge.
Your can compare this situation to free to air television, where commercials are broadcasted during shows to cover the cost of broadcasting those shows.
Pop-ups are harmless and can be closed in the same way as every other window.
If however, you wish to stop these pop-ups, you can either uninstall the application causing them, or install a pop-up blocker such as AdAware.
12) How do I know if I've won?
Winners will be contacted by phone and will be informed that they have won.
12) My question is not listed in the FAQs!
For all other questions: please send an email with your complaint to [email protected] (don't forget to mention your mobile number in the email!).
Should you require further assistance please send an email to: [email protected]
(Please do not forget to mention your mobile number in your email!).
You can also call our helpline: 1800687056 (toll free, live agent available during business hours)